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This leading, well-established software platform with its technical team based in Leicester, is actively seeking an experienced Service Desk Manager to join the IT Service Desk team. Within this varied Service Desk Management role your responsibilities will include: supporting and managing the IT Service Desk team overseeing the specification, procurement, installation, maintenance and support of IT software, hardware and communication systems Direct line management of a team Maintain the incident ticket database, ensuring incidents are set to the correct priority The successful Service Desk Manager will have: Experience/understanding of ITIL methodology Atleast 3 years of experience in an IT Service Desk Manager role Experience in mentoring, training and supervising IT Service Desk technicians Live within commuting distance of Leicester Able to work both as part of a team or under own initiative Have a positive attitude to customer problems and incidents in a high-pressured environment This really is an incredible organisation that is undergoing an exciting period of growth and there really has never been a better time to join For immediate consideration and further details, please apply with your CV or call for more details.